FAQ
99ck FAQ — Your Questions Answered Here
Find detailed answers to the most frequently asked questions about deposits, withdrawals, KYC verification, security, and VIP — all in one place.
All FAQs
The questions that come up most often when using 99ck — we have arranged clear and straightforward answers to them on this page. From support to identity verification, deposits, account security, and VIP benefits — you will find reliable information on all these topics here. If you cannot find your question, contact our support team directly.
Support
Contact & Support
99ck has two support channels. First, you can connect directly via live chat from any page on the site — this is the fastest option. Second, you can send an email to [email protected]. Both channels offer support in Bengali and English.
Yes. The 99ck support team is active 24 hours a day, 7 days a week. Night, early morning, or holiday — reach out via live chat or email at any time and you will get a response. Round-the-clock support is ensured according to Bangladesh Standard Time (BST, UTC+6).
To get a faster resolution, keep a few details ready: your account username or registered email, the exact time the issue occurred, and for transaction-related problems, the transaction ID or amount. Providing this information helps the support representative understand and resolve your issue much more quickly.
Absolutely. The 99ck support team can communicate and respond to emails in both Bengali and English. This has been ensured with Bangladeshi players in mind, so feel free to ask any question in Bengali.
Yes, after sending an email to [email protected] you will automatically receive a confirmation and a ticket number. Keep this number safe — quoting it in future contact will help the support team quickly find your previous conversation.
KYC
Identity Verification (KYC)
KYC verification is done primarily for the player's own security. It ensures that no one can open an account in your name or withdraw your winnings. It also plays an important role in preventing access by minors. Once verification is complete, the withdrawal process becomes smoother.
At 99ck, the National ID Card (NID) is most commonly used. A valid passport and driving licence may also be accepted. Document photos must be clear and complete — blurry or cropped images are not accepted. Contact the support team for the most up-to-date list.
Yes, this is very important. The name on your 99ck account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If there is a mismatch, your withdrawal request cannot be processed and verification may fail.
There is no need to worry if your verification is rejected. First, check what the reason is — the most common causes are an unclear document photo, a name mismatch, or an expired document. Fix the issue and apply again. If you are unsure what went wrong, write via live chat or to [email protected] — the support team will explain in detail and help you.
Yes. All documents you submit are stored securely using SSL encryption. This information is used solely for identity verification and is not shared with any third party. Please read our privacy policy for full details.
Deposit
How to Make a Deposit
99ck currently has four deposit methods: bKash, Nagad, Rocket, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank). The minimum deposit amount is the same for every method — you can start with as little as ৳100.
Regardless of the method — bKash, Nagad, Rocket, or bank transfer — the minimum deposit amount in all cases is ৳100. This low limit means new players can start their experience with a small amount.
Log in to 99ck, then go to the Cashier or Deposit section and select bKash. Enter the amount and send the payment from your bKash app to the 99ck merchant number shown. Keep the transaction ID safe — you can share it with the support team if any issue arises.
99ck does not charge any deposit fee of its own. However, your bKash, Nagad, or bank's own transaction charges may apply — this depends on the respective service provider's policy. Your bank's internet banking fees may apply for bank transfers.
Wait a little first — there may be a slight delay during periods of network congestion. If the balance still has not arrived after a long while, contact live chat or [email protected] with your transaction ID and amount. The support team will verify quickly and resolve the issue.
Security
Security & Privacy
Never. No 99ck staff member or support representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If anyone asks for this information, treat it as a fraud attempt — end the conversation immediately and report it to [email protected].
The official 99ck domain is 99ck.lat — always confirm this in your browser's address bar. Fake sites with slight spelling variations (such as 99cck, 99c-k, 99ckk) may be created for fraud. Do not click suspicious links — type the address directly or use a bookmark.
Yes. The site uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between you and the server secure. A padlock icon in your browser's address bar means the connection is safe. How personal and financial information is stored is detailed in the privacy policy.
Change your password as soon as possible and notify the support team via live chat or at [email protected]. The team will review your account activity and can temporarily secure it if needed. Always avoid logging in on unfamiliar devices or over public Wi-Fi.
A strong password should have at least uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !) and be at least 8–12 characters long. Avoid using your date of birth or name as a password. Do not use your 99ck password on any other site — keep a separate password for each site.
VIP
VIP Program
VIP members receive weekly cashback, get priority access to special promotions, and at higher tiers may benefit from a dedicated account manager. Cashback is added directly to your wallet, so you can use it without any extra conditions. The more you play, the more you get back.
The 99ck VIP program has a total of four tiers. The Bronze tier offers up to 0.2% weekly cashback; Silver offers 0.5%; Gold offers 0.8%; and the highest tier, Platinum, offers up to 1.0% weekly cashback. The more you play at higher tiers, the more cashback you can earn.
Your VIP tier changes based on your regular gaming activity. The more actively you play and engage with the platform, the faster you can advance to the next tier. You can view details about specific milestones in the VIP section of your account, or ask the support team.
Yes, cashback is calculated on a weekly basis. Based on your total bets that week, cashback is automatically added to your account according to your tier. For example, at the Gold tier you may receive up to 0.8% of your total weekly bets back. Contact the support team for exact timing and conditions.
Have more questions? We're ready to help
If you didn't find the answer above, contact our support team directly. Help is available in Bengali 24/7.
Live Chat — instant support, available 24/7
[email protected] — send us the details by email
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