Responsible Gaming Guidelines
99ck believes that awareness and control are essential for healthy entertainment — your safety and peace of mind are our highest priority.
Why is Responsible Gaming Important?
Online gaming and betting can be an enjoyable form of entertainment — but only when kept within limits. 99ck always wants you to stay safe, informed, and happy. While playing on our platform, keep full control over yourself — in terms of time, money, and state of mind.
Gambling or betting should never be considered a source of income. It is a form of entertainment, and like any entertainment it needs a budget and a time limit. At 99ck we are committed to creating an environment where you feel protected.
Remember: losing is a normal possibility. Winning is not guaranteed in every game. So only place bets with money that, if lost, will have no impact on your daily life.
Age 21+ Mandatory
99ck is for players aged 21 and above only. Accounts may be suspended if age cannot be verified. We actively work to prevent access by underage individuals.
Your Protection Tools
99ck gives you several practical features to help you manage your own gaming experience. Use them mindfully.
Deposit Limit
Set a limit on how much you deposit within a given period (daily, weekly, or monthly). Once a limit is set, a mandatory cooling-off period applies before it can be changed.
Session Time Limit
Decide in advance how long you will play each session. When the set time is up, the system will automatically alert you and give you the option to end the session.
Time-Out Mode
If you want to take a break for a few days, activate time-out — keep your account temporarily inactive for anywhere from 24 hours to 30 days. You will not be able to log in during this period.
Self-Exclusion
If you feel gaming is getting out of control, request self-exclusion. This measure closes your account for an extended period and no promotional messages will be sent.
Loss Limit
Set a maximum amount you are willing to lose within a given period. When this limit is reached, the session will stop automatically and you will be notified.
Reality Check Reminder
A pop-up will appear at regular intervals to remind you how long you have been playing and how much you have spent — this helps you make informed decisions.
Assess Yourself
If your answer to any of the questions below is "yes", pause and seek help — there is no shame in doing so.
Are you spending money beyond your set betting budget?
Are you hiding your gaming activity from family or friends, or lying about it?
Are you playing repeatedly to recover lost money and losing even more?
Do you want to stop playing but find you cannot, or feel uncomfortable when you try?
Is gaming affecting your sleep, work, or family relationships?
Are you betting with borrowed money or going into debt to bet?
Get in Touch for Help
If you feel gaming is having a negative impact on your life, please do not delay — contact us. 99ck's support team is available 24/7 in Bengali and English.
- Live Chat: Get instant help from any page on the site — day or night, any time.
- Email: [email protected] — email us to share a detailed concern.
- Self-exclusion or account closure requests are processed instantly via live chat or email.
- Our team will help you without judgment and in complete confidence.
If you believe someone close to you is struggling with a gaming problem, you can contact us on their behalf as well.
Core Principles of Responsible Gaming
Following these simple rules will keep your experience at 99ck positive at all times.
Set a Budget
Decide how much you will spend before you start playing. Stop when you reach that limit — do not try to recover losses.
Set a Time Limit
Set a maximum time for each session. Set an alarm and stop without hesitation when it goes off.
Check Your State of Mind
Do not play when you are angry, frustrated, drinking, or tired late at night — your ability to make decisions is reduced in these states.
See It as Entertainment
Do not think of gaming as a way to earn money or as a solution to financial problems. It is for enjoyment only — nothing more.
Protecting Minors
99ck strictly prohibits use by anyone under the age of 21. Age is verified at registration, and additional documents may be requested if needed.
- If there are teenagers or children at home, keep your device password-locked.
- Never share your login details with anyone.
- Always log out after playing, especially on shared devices.
- Make family members aware of online gaming.
Our Commitment
- 99ck will never send marketing messages to minors.
- No promotional emails will be sent while self-exclusion is active.
- All data is kept secure using SSL encryption.
- Accounts may be temporarily suspended without verification in the event of suspicious behaviour.
- Our 24/7 support team handles all security-related requests on a priority basis.
Enjoy Safely at 99ck
Play responsibly, know your limits, and enjoy the experience.
Our support team is always here for you with any questions.
Frequently Asked Questions
Answers to the most frequently asked questions about responsible gaming.