99ck's Privacy Policy

1 Introduction & Purpose

99ck is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on our users' privacy. The purpose of this privacy policy is to clearly inform you how 99ck handles your personal information.

When you visit the 99ck website, create an account, play games, or use any of our services, we collect certain information. This policy explains in detail what information is collected, why it is collected, how it is used, and what your rights are.

2 Information We Collect

99ck collects information through various processes. This information falls into two main categories:

2.1 Information You Provide Directly

• Identity information: Name, date of birth, and national identity details (for KYC verification).
• Contact information: Email address and mobile number.
• Account information: Username and secure password.
• Financial information: Payment details required for transactions — bKash, Nagad, Rocket, or bank transfer details.
• Communication content: Messages exchanged when contacting our support team.

2.2 Automatically Collected Information

• Technical information: IP address, browser type, device type, and operating system.
• Usage information: Which pages were visited on the site, how long was spent on them, and which links were clicked.
• Gaming information: Game history, betting patterns, and account balance details.
• Cookies & tracking: Our site uses cookies to provide a seamless experience (see Section 6 for details).

3 Purpose of Data Use

99ck uses your information for the following specific purposes:

3.1 Service Delivery & Operation

• Creating and managing your account.
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, and bank transfer.
• Providing bonuses, rewards, and promotional benefits.
• Keeping the gaming services and betting platform running without interruption.

3.2 Identity Verification & Security

• To complete the KYC (Know Your Customer) process.
• To prevent fraud, money laundering, and unauthorised access.
• To ensure account security and identify suspicious activity.
• To verify the 21+ age requirement.

3.3 Customer Support

Our 24/7 live chat and email support team may use your information to resolve your issues. We provide support in both Bengali and English.

3.4 Legal Obligations

We are required to retain and process certain information in order to comply with applicable laws and regulations. This includes records of financial transactions and identity verification documents.

3.5 Platform Improvement

We use data to analyse user experience and improve the site's functionality, game selection, and overall service quality.

4 Data Sharing & Disclosure

99ck never sells, rents, or transfers your personal information to third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (such as bKash, Nagad, Rocket, and banking institutions), technology services, and security verification. These partners may only use the information to perform the specific service and are bound by strict confidentiality agreements.

4.2 Legal Requirements

Information may be provided to the relevant authorities in the event of a court order, government directive, or legal obligation.

4.3 Fraud Prevention

Information may be shared with security agencies when needed to investigate potential fraud, money laundering, or other unlawful activity.

5 Data Protection & Security

The security of your information is very important to 99ck. We have adopted industry-standard security measures:

• SSL encryption: All communication with the site is secured through an encrypted connection.
• Data encryption: Sensitive information stored on our systems is protected with strong encryption algorithms.
• Access controls: Only authorised personnel may access your information, and only for specific reasons.
• Regular security reviews: Our systems undergo regular security audits.
• Firewall & cyber protection: Advanced firewalls and cyber threat detection systems are active.

However, no organisation can guarantee 100% security on the internet. Use a strong password for your account and do not share it with anyone.

6 Cookie Policy

Cookies are small text files stored in your browser. 99ck uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are required to maintain login status and provide security protection. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferences and settings and to provide a personalised experience.

6.3 Analytics Cookies

Analytics cookies are used to understand how users interact with the site and to improve the service. This information is analysed in aggregate form.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the site.

7 Data Retention Period

99ck retains your information only for as long as necessary:

• Active account: All information is retained for as long as your account remains active.
• After account closure: Certain information may be retained for a further period to meet legal obligations and resolve potential disputes.
• Financial transactions: Transaction records are retained for the long term in accordance with financial regulatory requirements.
• Communication history: Support-related communications are retained for a set period to ensure service quality.

8 Your Rights

As a 99ck user, you have the following rights:

8.1 Right to Know

If you would like to know what information we hold about you and how it is being used, you may contact us.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Information can be updated via account settings or through the support team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information in certain cases. In particular, you may opt out of marketing communications at any time.

8.5 Data Portability

In some circumstances you may request a copy of your information in a structured, machine-readable format.

9 Protection of Minors

99ck is strictly prohibited for anyone under the age of 21. We do not knowingly collect any information from minors. We verify age at the time of account creation.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.

10 Responsible Gaming & Data Use

99ck firmly believes in responsible gaming. We may analyse your gaming data to identify potentially problematic behaviour and offer assistance where needed. This use is always in the interest of protecting you.

You can set deposit limits, or apply for a temporary or permanent self-exclusion, on your own initiative. To learn more, visit our Responsible Gaming page.

11 Third-Party Services & Links

The 99ck platform may have connections to third-party payment gateways and game software providers. These third parties have their own privacy policies. We recommend reading the relevant privacy policy before using their services.

Information required for financial transactions is sent to payment service providers (bKash, Nagad, Rocket, and banking institutions). This information is sent solely to complete the transaction you have requested.

12 Policy Changes & Updates

99ck may update this privacy policy from time to time to keep pace with changes in technology, law, or business practices. In the event of any significant change:

• The updated policy will be published on the website.
• The date of the change will be noted at the top of the policy.
• Registered users may be notified by email of important changes.

Continued use of the site after a change has been made will be considered as your acceptance of the new policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Live chat: Instant support in Bengali and English, 24/7.
• Email: [email protected]

We will do our best to respond to your message as quickly as possible. Your privacy-related requests will be reviewed with care.