99ck Terms and Conditions

These Terms and Conditions ("Terms") form a legal agreement between 99ck ("Platform", "we", "us") and each registered member who uses the platform ("you", "user"). By opening an account on 99ck, using our services, or participating in any game, you are considered to have agreed to all the terms described below. Please read the Terms carefully.

1. General Policies

99ck is an online entertainment platform offering various types of games including slots, live casino, and cricket betting. These Terms apply to all services on the platform.

In addition to these Terms, our Privacy Policy and Responsible Gaming guidelines also apply. Together, they form the complete agreement between 99ck and the user.

• These Terms are written in Bengali; however, in the event of any dispute over interpretation, the platform's decision shall be considered final.
• 99ck reserves the right to modify these Terms at any time. A notice will be posted on the platform whenever changes are made.
• Continuing to use the platform means you agree to the updated Terms.

2. Eligibility & Account Registration

To open an account on 99ck, the following eligibility requirements must be met:

If required, 99ck may request a copy of your national identity card or another government-issued document for identity verification. The account may be restricted until the verification process is complete.

3. Account Security

It is entirely your responsibility to keep your account password and login details confidential. 99ck will never ask for your password via email or live chat.

• Do not allow anyone else to use your account.
• Selling, transferring, or renting your account is strictly prohibited.
• If you suspect any unauthorised login, notify us immediately at [email protected].
• The user is solely responsible for all activities that occur on their account.

4. Deposits & Withdrawals

99ck currently supports transactions through the following payment methods: bKash, Nagad, Rocket and Bank Transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks).

4.1 Deposit Terms

• Deposits must be sent only from a payment method registered in the account holder's own name.
• Deposits via third parties are not accepted and such transactions may be cancelled.
• Keep the transaction ID as proof of payment.

4.2 Withdrawal Terms

• Any applicable bonus wagering requirements must be met before submitting a withdrawal request.
• Withdrawals will be returned to the payment method registered on the account.
• If fraudulent activity is suspected, a withdrawal may be placed on hold pending investigation.
• Withdrawals may be delayed if the verification process has not been completed.

5. Bonuses & Promotional Offers

Participating in 99ck bonus offers is optional. If you accept a bonus, the following terms will apply:

• The bonus may be claimed only once and applies to the first deposit only.
• The bonus cannot be withdrawn directly — it becomes withdrawable only after the wagering requirement has been met.
• The bonus amount and the deposit amount cannot be withdrawn together; they are processed separately.
• Taking advantage of bonuses using multiple accounts or identities will be treated as fraud.
• 99ck reserves the right to modify or cancel any bonus offer at any time.
• Other promotional offers, including VIP cashback, may have their own terms, which will be stated in the respective offer notification.

6. Game Rules & Fair Play

All games on the 99ck platform are operated using technology from certified software providers. Results are determined using a Random Number Generator (RNG), which is neutral and unbiased.

• It is the user's responsibility to read the rules of each game before playing.
• If a technical error causes a game result to be unclear, 99ck will notify users of its decision after investigation.
• If a game is interrupted due to a network disconnection, the game will be completed from its last saved state or the stake will be refunded.
• For sports betting, bets will be settled only after official results have been published.

7. Prohibited Activities

Engaging in any of the following activities will result in immediate account closure and the balance may be forfeited:

8. Responsible Gambling

99ck believes that gambling is a form of entertainment only — not a source of income. We encourage users to play responsibly.

• Do not place bets beyond your financial means.
• Avoid gambling with borrowed money or funds meant for family expenses.
• You may request a deposit limit or self-exclusion if needed — contact us at [email protected].
• If you feel you are developing a gambling addiction, please seek professional help.

For more information, visit our Responsible Gaming page.

9. Privacy & Data Protection

99ck protects users' personal information using SSL encryption technology. Details on how data is collected, stored, and used are outlined in our Privacy Policy.

• 99ck does not sell personal information to third parties.
• Information may be disclosed in response to lawful requests from law enforcement agencies.
• Transaction data is stored on secure servers.

10. Intellectual Property

The 99ck website, logo, design, content, and software are entirely the intellectual property of 99ck. No part of these may be copied, redistributed, or used for commercial purposes without permission.

• Scraping any part of the website by automated means is prohibited.
• Misrepresenting yourself using the 99ck brand name or logo is prohibited.

11. Account Closure & Suspension

11.1 Closure at User's Request

To close your account at any time, send a request to [email protected]. If active bonus terms have not been met before closure, the related bonus will be cancelled. The principal deposit balance is withdrawable.

11.2 Closure at the Platform's Discretion

99ck may temporarily suspend or permanently close an account due to rule violations, fraudulent activity, or the need for investigation. The user will be notified by email in such cases.

12. Limitation of Liability

99ck will not be liable in the following circumstances:

• If a game is interrupted due to an internet connection issue.
• If the service is disrupted due to a technical fault on the part of a third party.
• For issues arising from the user's own device or network.
• If the user fails to keep their account details confidential.
• If the service is unavailable due to unforeseen events (natural disasters, legal changes, etc.).

In any circumstance, 99ck's maximum liability is limited to the value of the transaction in question.

13. Dispute Resolution

If you have a complaint or dispute, please contact our support team first. Our support is available 24/7 in Bengali and English:

After a complaint is submitted, 99ck will investigate and communicate its decision within a reasonable time. The platform's decision shall be considered final unless both parties agree otherwise.

14. Changes & Notifications

99ck reserves the right to modify these terms and conditions, in part or in full, at any time. For important changes:

• A notice will be published on the website.
• You may be informed via your registered email.
• The date on which the changes take effect will be clearly stated.
• Continued use of the platform after any changes will be considered as acceptance of the new terms.